What to do if you haven't received your confirmation email

Once you have created your Hive Learning account via your organisation's registration page, you will usually receive an email to the same email address you have registered with containing a link to verify and confirm your account - unless however your organisation uses SSO to login to the platform. 




If you haven't received this email, we suggest checking your junk/spam folders to ensure it hasn't accidentally filtered out of your inbox.


If you're still unable to locate your verification email, please get in touch with us at help@hivelearning.com from the same email address you used when initially registering your Hive Learning account - please ensure you include the information below in this email to enable us to help you as quickly as we can:

  • A brief explanation of the issue you've experienced
  • The email address you've used to register with Hive Learning
  • The organisation you're using Hive Learning with  
  • Your full name
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