I've forgotten the password to my Hive Learning account

If you've forgotten the password that you use to log in to Hive Learning, please go to your Organisation's Hive log in page, click 'on 'Forgotten your password?' and enter the email address you use to log into Hive Learning before clicking 'send'. 







You will then receive an email prompting you to reset your password, please note that this link will expire after 1 hour to ensure your account is protected, if the link has expired you'll usually see a warning message on your screen when trying to reset the password to your account - you'll be able to request a new link in this case by following the steps above.


If for any reason you haven't received your password reset email, please ensure you check you spam/junk folder before getting in touch with us at help@hivelearning.com from the email address your Hive Learning account is registered with and we'll be happy to help.


Please note: if your organisation uses SSO to login to the platform, we unfortunately wont be able to support with resetting your password, please reset this directly through your SSO provider. 



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