Forgot your password? Don’t worry—it happens to the best of us! Follow these simple steps to reset your password and get back into your account in no time.
Step 1: Go to the Login Page
- Navigate to the login page for your organisation.
- This is usually the name of the company followed by .hivelearning.com
- For Example: organisation.hivelearning.com
- This is usually the name of the company followed by .hivelearning.com
- Below the password field, click "Forgotten your password?"
Step 2: Enter Your Email
- On the password reset screen, enter the email address associated with your account.
- Click "Send"
📩 Pro Tip: Check your email inbox (and spam folder, just in case) for a password reset email. This email will come from noreply@hivelearning.com.
Step 3: Open the Password Reset Email
- Find the email titled "Reset your password for [Organisation Name]"
- Click the link inside the email to open the password reset page.
⚠️ Note: For security, this link will expire in 1 hour. If it expires, you’ll need to start the process again.
Step 4: Create a New Password
- Enter a new password.
- Confirm your new password by entering it again.
- Click "Reset Password"
Step 5: Log In
- Return to the login page and user your new password to access your account.
Common Questions:
Q: I didn't receive the reset email. What should I do?
- Make sure you entered the correct email address.
- Check your spam or junk folder.
- Reach our to our Customer Support team for assistance
- help@hivelearning.com
Q: I still need help. Who can I contact?
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If you run into any issues, reach out to our support team at help@hivelearning.com. We’re here to help!
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