How To Reset Your Password

Forgot your password? Don’t worry—it happens to the best of us! Follow these simple steps to reset your password and get back into your account in no time.

 

Step 1: Go to the Login Page

  1. Navigate to the login page for your organisation.
    • This is usually the name of the company followed by .hivelearning.com
      • For Example: organisation.hivelearning.com
  2. Below the password field, click "Forgotten your password?" 

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Step 2: Enter Your Email

  1. On the password reset screen, enter the email address associated with your account.
  2. Click "Send"

📩 Pro Tip: Check your email inbox (and spam folder, just in case) for a password reset email. This email will come from noreply@hivelearning.com.

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Step 3: Open the Password Reset Email

  1. Find the email titled "Reset your password for [Organisation Name]"
  2. Click the link inside the email to open the password reset page.

⚠️ Note: For security, this link will expire in 1 hour. If it expires, you’ll need to start the process again.

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Step 4: Create a New Password

  1. Enter a new password.
  2. Confirm your new password by entering it again.
  3. Click "Reset Password" 

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Step 5: Log In

  1. Return to the login page and user your new password to access your account.

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Common Questions: 

Q: I didn't receive the reset email. What should I do?

  • Make sure you entered the correct email address.
  • Check your spam or junk folder.
  • Reach our to our Customer Support team for assistance
    • help@hivelearning.com

Q: I still need help. Who can I contact? 

  • If you run into any issues, reach out to our support team at help@hivelearning.com. We’re here to help!

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